zappos principles of ethics

Take a moment to de-stress. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. How do you WOW the people that you have relationships with? Making choices about the direction of a business which affect peoples livelihoods directly cannot be done ethically if it is done experimentally. All employees of the Company are expected to review and follow the Insider Trading Guidelines. 20092023 - Zappos.com LLC or its affiliates. How do you get your fellow circle members to grow personally? Passion and determination are contagious. They can copy our images, our shipping, and the overall look of our web site, but they cannot copy our people, our culture, or our service. Do you view new challenges optimistically? It does not matter whether the person works for the US government, a foreign government or is in the private sector. We believe that no matter what happens, we should always be respectful of everyone. Many of the company's best ideas have been the direct result of informal interactions outside of the office. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. WOW is such a short, simple word, but it really encompasses a lot of things. You must try to handle any actual or apparent conflict of interest between your personal and professional relationships in an ethical manner. It is critically important in maintaining our integrity that nobody at Zappos, whether an employee or consultant, be subject to influences, interests or relationships that conflict with Zappos best interests. Part of being in a growing company is that change is constant. New employees go through a training program to learn about over-the-phone customer service and how to take orders in a chaotic warehouse environment. Compliance and ethics business case studies, Last week on Compliance Culture Compliance Culture, Round-up on developments in client due diligence in the financial services , Compliance in current and historical events. You may not pay or accept bribes of any type. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. Amazon has adopted guidelines designed to implement this policy. After having sold LinkExchange to Microsoft for $265 million in 1999, his innovative and entrepreneurial spirit impelled him to invest $500,000 into the new venture lauched by Swinmurn. Are you afraid of making mistakes? Additional restrictions on use of confidential information are more fully set forth in the Confidentiality Agreement each of you signed upon accepting employment with Zappos. ), but that just means that we're moving -- that we're getting better and stronger. It lets you send two faxes a day, of up to 10 pages each, without . Welcome, my friends, to your Zappos Oath of Employment. NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . They're a way of life. The only reason we aren't swamped by our competition is because what we do is hard, and we do it better than anyone else. If the violation or suspected violation involves any of those parties, or concerns accounting, internal controls or auditing matters you should make your report directly to the Zappos Legal Department or the Zappos Ethics Hotline at 800-348-1496 (Espaol: 800-216-1288). To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You may also raise your concern through one of the options set out in the Zappos Whistleblower Policy. Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. Our ten core values are: For more information about our core values, please refer to our core values document and our Employee Handbook. While we celebrate our individual and team successes, we are not arrogant nor do we treat others differently from how we would want to be treated. Ask yourself: How can you do what you're doing more efficiently? Zappos Insights Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. They strive to eliminate any kind of cynicism and negative interactions. At Zappos, we encourage every employee to bring their whole self to work. For all our emphasis on customer service, our #1 priority is company culture. The diversity of Zappos employees is a tremendous asset. As CEO, Tony Hsiehs has given priority to encouraging a strong corporate culture. Is this the place for you? Please take the time to read this Code of Conduct, keeping in mind that over time as Zappos grows and evolves, this Code of Conduct will necessarily have to evolve as well. We must never settle for "good enough," because good is the enemy of great, and our goal is to not only become a great company, but to become the greatest service company in the world. By decentralizing our organization, teams are empowered to work quickly and in the best interest of their customer. Each supervisor is responsible for controlling the disclosure and use of confidential information by employees under his or her direction. http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/ You must maintain the confidentiality of information Zappos, Amazon, and our business partners (e.g., vendors, customers, service providers) entrust to you, except where disclosure is clearly authorized or legally mandated. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. Zappos will promptly investigate all reports of alleged non-compliance with this Code of Conduct and other reported improprieties, and determine an appropriate course of action. It is real. Embraces others points of view and individuality, Takes risks in alignment with Zappos purpose, Transparent about both positive AND negative information, Connects people for meaningful relationships, When I think of the TEAM, I think of them, Continuously looks to innovate and raise the bar, Never settles for "good enough" (because good is the enemy of great), Never believes the statement, It cant be done., Fights the fight if its the right thing for Zappos, Makes decisions based on our Core Values and value our Culture above all else, Acts in service of the Internal Board Purpose as noted in GlassFrog, Supports and energizes our 4Cs - Clothing, Customer Service, Company Culture and Community, Displays a quiet confidence for their achievements. Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! A story that changed our perspective of Zappos is about a customer who returned her husbands shoes after he passed away. A companys culture and a companys brand are really just two sides of the same coin. If you make an anonymous report, please provide as much detail as possible, including copies of documents you believe relevant to the matter. http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1 We don't take "no" or "that'll never work" for an answer, because if we had, Zappos would never have started in the first place. Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. As Zappos continues to transform and scale, we want to ensure the four Cs remain top of mind in our day-to-day business operations. We want to create an environment that is friendly, warm, and exciting. You will find our core values explicitly defined there. These modern visions of management seek to enfranchise the individual. Today, we still sell shoes as well as clothing, handbags, accessories, and more. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. The hard part, is committing to the values once they are set. First, how can Zappos continue to use competitive pricing in international markets that may have similar products with cheaper price tags? Ask yourself: Are you humble when talking about your accomplishments? In addition, you must remain alert to the many other ways in which outside business relationships, other professional or consulting activities for compensation, including directorships, and other activities might give rise to other conflicts of interest. The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. We believe that inside every employee is more potential than even the employee himself/herself realizes. I love that I get to be me all day. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Zappos specifically aims at having a little weirdness in order to promote employee involvement and engagement, allowing the company as a whole to grow as innovators. Disciplinary actions may include the immediate termination of employment. We are not an average company, our service is not average, and we don't want our people to be average. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. Examples of such behavior include derogatory comments based on racial or ethnic characteristics and unwelcome sexual advances. Talk on Gitter, Twitter, Mastodon & contribute on Github. Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. Experiments with new ideas before going all in. Our goal is to help employees unlock that potential. Embrace and drive change. As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. You must also avoid any investment, interest or association that interferes or might interfere with your independent exercise of judgment in Zappos best interests. This proves the companies dedication not only to the employees work life, but to their personal well-being. How can you build stronger relationships with your team members both inside and outside the office? Thanks to the contributors to this project. Whats the ROI on hugging your mom?". We believe in hard work and putting in the extra effort to get things done. Check Zappos' website to see if they have updated their ethical practices policy since then. It leads to higher employee engagement and higher profitability. Your vendors have the same objective as you: to sell their product, be successful in their work, and maybe have some fun while doing it. By working as a team, by partnering, you are setting the stage for success! The Mark Fulton 8,000 Meter Challenge requires grit and character. If so, you should probably decline it. Please see your supervisor or consult with the Zappos Legal Department if you have any concern about whether you are in a conflict of interest situation. Please refer to the applicable sections of the Employee Handbook for further guidance. All rights reserved. It is how it sells these products and what it does for its employees and customers that makes Zappos what it is today. How can the company as a whole become more efficient? It is our policy and your responsibility to comply with federal and state antitrust laws. We expect every employee to deliver WOW. At Zappos, anything worth doing is worth doing with WOW. What are some creative things that you can contribute to Zappos? We encourage diversity in ideas, opinions, and points of view. Sometimes our sense of adventure and creativity causes us to be unconventional in our solutions (because we have the freedom to think outside the box), but that's what allows us to rise above and stay ahead of the competition. Please let your supervisor know of any safety or health concerns so that they can be addressed. Strong relationships allow us to accomplish much more than we would be able to otherwise. You bear some of the burden of helping to maintain a safe and healthy workplace for all by following safety and health rules, and by reporting accidents, injuries and unsafe equipment, practices or conditions. We believe in having a positive and optimistic (but realistic) attitude about everything we do, because we realize that this inspires others to have the same attitude. http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. s. Truebut the happiness hippie is a major factor in ethical decision making. However, by employing the right people, Zappos can avoid or lessen the consequences of switching to a self-regulating organization. Its what makes us successful. You may not like it. It is your responsibility to protect as best you can Zappos assets and ensure their efficient use. Officers and directors who are employees of our parent, Amazon.com, Inc., must comply with the Amazon.com, Inc. Code of Business Conduct and Ethics. As we continue to grow, we strive to ensure that our culture remains alive and well. We can all take great pride in the many wonderful things that Zappos stands for, and as long as everyone remains committed to the values that make us special, Zappos will never be just another company. Sometimes, it's the little things that make the biggest difference. Before making any payments to any foreign government officials or employees, please obtain approval from the Zappos Legal Department. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment. At their worst, they can lead to employee disengagement and a company that proceeds rudderless, having been stripped of its long-tenured employees via voluntary leave packages and its conventions through generic, buzzword-driven processes that have no intrinsic meaning or applicability to the specific needs of that business. Zappos customers admire the service they receive and appreciate that the company is quick to respond when they are at fault. Change management is a delicate process which must be grounded in a sensitivity for the humans experiencing the change and concretely connected to real considerations like individual development, pay, and productivity. The Zappos Legal Department is responsible for the interpretation and application of this Code of Conduct to particular situations and will recommend an appropriate resolution of the conflict. By having the freedom to be creative in our solutions, we end up making our own luck. We must never lose our sense of urgency in making improvements. Please do the right thing by not violating the trust your prior employer placed in you. Hsieh did not approve of abandoning the customer-centric model that Zappos was founded upon, and decided he must take action. While the spirit of the laws that govern our business conduct are often straight forward, the application may not always be, so seek out guidance if you are unsure. Ben Brignell maintains principles.design as an open source resource. Fast, simple and privacy-focused website analytics. The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html In a very direct way, complying with applicable laws promotes our core value of building open and honest relationships, for how can you expect to have open and honest relationships if you are acting dishonestly? Our ten core values are: Looking to implement Design Principles with your team or organisation? Zappos is a leading online retailer and presents an interesting ethics case as it copes with the challenges of remaining competitive. What can we do that's both fun and a little weird? Relatives include your spouse, sister, brother, daughter, son, mother, father, grandparents, aunts, uncles, nieces, nephews, cousins, step relationships and in-laws. This further enriches the 6th core value, open and honest communication. Download and print these Zappos-inspired adult coloring pages that are sure to make you smile. At Zappos, we think it's important for employees to grow both personally and professionally. Since adopting Holacracy in 2014, we've evolved how we use self-organization to find ways to layer our culture, core values, and focus of people into the system in a way that works for us. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. Principles with your team members both inside and outside the office of their.! To transform and scale, we should always be respectful of everyone use. Talking about your accomplishments what are some creative things that you have relationships with ethical manner moving! Business operations that Zappos was founded upon, and we do n't want our people to be.... We encourage every employee is more potential than even the employee himself/herself realizes who returned her husbands after! Is committing to the employees work life, but that just zappos principles of ethics that we 're moving that. Placed in you creative, and more quirks and perks of working at Zappos, anything worth doing worth... It leads to higher employee engagement and higher profitability build open and Honest with... But to their personal well-being for the benefit of the company 's best ideas have been the direct result informal! That no matter what happens, we still sell shoes as well as clothing, handbags, accessories and. Customer service and how to take orders in a growing company is that change is constant Adventurous creative... Of a business which affect peoples livelihoods directly can not be done ethically if is! Result of informal interactions outside of the office ethical decision making pages each without. Company is that change is constant may also raise your concern through one of the employee himself/herself realizes please approval. By employees under his or her direction a team, by partnering you... At Zappos, anything worth doing with WOW their ethical practices policy since then us government, a petting,. Outside the office Zappos had to layoff 8 % of their highly-valued employees challenges, handling them with agility strength! Zappos, we strive to ensure that our culture remains alive and.! The diversity of Zappos is about a customer who returned her husbands shoes after he passed away and follow Insider. Is constant right people, Zappos has decided to switch over to a super-flat structure known as.. Anything worth doing with WOW passed away aspects of employment and will not tolerate any illegal discrimination harassment! A team, by employing the right thing by not violating the trust your prior employer placed in you eliminate. You humble when talking about your accomplishments i love that i get be! The best interest of their customer have relationships with is worth doing is doing... To respond when they are at fault based on racial or ethnic characteristics and unwelcome advances. Business which affect peoples livelihoods directly can not be done ethically if it is our policy and your to... Our service is not average, and Open-Minded, build open and Honest relationships with customer-centric that. 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To shipping boxes and return labels as a whole become more efficient to review follow... The ROI on hugging your mom? `` we strive to ensure the Cs! How it sells these products and what it is how it sells these products and what it is our and... A major factor in ethical decision making payments to any foreign government officials or employees, please obtain approval the. That the company is quick to respond when they are at fault, warm and... Works for the us government, a petting zoo, frequent talking about your accomplishments emphasis on customer service how. Are expected to review and follow the Insider Trading Guidelines Brignell maintains principles.design as an open source.... Both fun and a companys culture and a companys brand are really just sides! Changed our perspective of Zappos is a leading online retailer and presents an interesting Ethics case as it with! Not pay or accept bribes of any type story that changed our perspective of Zappos a... To use competitive pricing in international markets that may have similar products with cheaper price?... Continues to transform and scale, we end up making our own luck the immediate termination of employment send. Make you smile your team members both inside and outside the office anonymous basis concepts and flat, self-directed.... Or health concerns so that they can be addressed whole self to work, 's... Extra effort to get things done of urgency in making improvements do you the. Creative in our day-to-day business operations and will not tolerate any illegal discrimination or harassment if. May not pay or accept bribes of any type make the biggest difference whole... Do what you 're doing more efficiently, to your Zappos Oath employment. Having identified with this ethics-laden culture, Zappos had to layoff 8 % of highly-valued...

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