synology warranty check

Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. The resulting warranty is dependent on the original warranty term of the device being registered. By visiting the link above you can see what this service is all about. No, your warranty continues from the original date of purchase. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Finally, review the order and proceed to payment. 3.7 Extended Warranty Plus Limitations. Besides extending warranty coverage, the plan introduces direct replacement options. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. It is the customers sole responsibility to make backup copies of data. Discontinued: The product is no longer manufactured. Please enter the code below to proceed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. News, discussion, and community support for Synology devices, Press J to jump to the feed. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Copyright 2023 Synology Inc. All rights reserved. An NBD replacement service allows for a next business day shipment of a replacement device. The table below provides you an overview of the current support status of all our products and accessories. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. I'm trying to configure my NAS to be monitored in my Synology Account. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Start Claim Check Status Check the status of an existing warranty claim. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. 5.10 Extended Warranty Plus Service Payment and Termination. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. You have successfully created your password. Product Registration and Extended Warranty. At the moment not all models are supported. How do I make a warranty claim for my Synology product. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Refer to the Product Phases section in Synology Security White Paper for details. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. The price for this service will be calculated based on the model and the region you register it for. Full: Firmware and software updates will be continuously provided. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v However you can do a CSI. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Synologys Limited Product Warranty applies to the extended warranty period. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Reach Out to Us Get technical support or send us an inquiry. Find the compatibility list for drives, USB devices, and network peripherals. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. 2 Year Warranty: Means 2 Year straight replacement. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. 5.9 Entire Agreement. 2 Follow step 1 of the Install Drives section to open the case. Product Name Find your Synology product Product Availability Generally Available Visit Synology Account to effortlessly create, respond to, and manage your support tickets. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Product Availability: Khalid Bin Waleed Street, Bur Dubai. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Resetting your password will sign you out of all browsers. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Copyright 2023 Synology Inc. All rights reserved. Extended Warranty Plus is bound to the product it has been registered for. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. 4 min read, 26 Feb 2023 If unit is covered under hardware SLA, warranty lead time will be 1 working day. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. The third and fourth digits indicate the year your unit was manufactured, while the . 3.5 Replacement of New Product or Refurbished Product by Synology. Find the documents and files for your Synology product. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. You can check how long the warranty is on each model HERE. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. Then use the link that HarryPotter provided to check your make model has how many years warranty. Tap the number displayed here on your phone. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Synology devices are engineered with quality components and built to last. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. DSM/SRM/Firmware Update: Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. All Rights Reserved. Infrastructure security From there you can determine roughly when is the NAS been deployed. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. The hardware repair/replacement services are subject to the availability of replacement materials and components. Only x20, x21, x22, and a handful of x18 and x19 models are. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. SUN Server Warranty Lookup Site. Purchasing an extension can stretch . Verification code. Technical Support: Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Please obtain and enter the verification code to bind your phone number. Slide to complete the puzzle * Use 8 or more characters . Check your email A 6-digit verification code was sent to . Check your email A 6-digit verification code was sent to . Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Check Standard Warranty. 4.3 Limitation of Liability. We offer a tech refresh for older devices. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. If my data stored on Synology are missing, can I ask Synology to recover my data? 4 comments. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. The table below provides you an overview of the current support status of all our products and accessories. is bare-metal backup possible or only C: drive backup of files? Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. :D T Twisted World @twisted_world* Aug 04, 2016 Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Out of warranty products or gray marketed products support will be charged as per required workload. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. . Live Chat on Synology support page doesn't work and I spent an hour on hold. Check Standard Warranty. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Applies with proof of purchase available. Added on Aug 22 2011. Technical Support: No. This service will offer direct and advanced replacement services. (Only applicable to the Customer purchasing Extended Warranty Plus) However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. While trying to add a DDNS, I see I need to have a Synology.me account. 5.8 Severability. For more details, please visit LIMITED PRODUCT WARRANTY. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. I hope it helps. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Al Ghubaiba ( Green Line). *Synology Hard Drives Warranty will be void if drives are received in below conditions. Find the add-on packages available in Package Center. For Consumer models, NBD contract can be bought even after device failure. Typical locations you may find a serial number on your product: Back of product. Additional details on the plan's features and availability can be found on the official web page. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Extended Warranty Plus is not available for devices that have been discontinued. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). The aforementioned measures shall not affect Synologys legal rights arising therefrom. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Create an account to follow your favorite communities and start taking part in conversations. This might take a few minutes. 5.2 Assignment. For more details, please visit LIMITED PRODUCT WARRANTY. Slide to complete the puzzle . No, your warranty is effective from the original date of purchase and region where you bought it from. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Please help. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Seagate Service Centers Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Discontinued: The product is no longer manufactured. Synology warranty extension services for UAE. We will then advise you on the process for your device. Copyright 2023 Synology Inc. All rights reserved. Whoz . 3 Loosen the screws that secure the fan on the back cover as shown below. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. How to I check if it is still under warranty? Synology sent a sign-in request to your Synology Secure SignIn app. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. May I replace my defective NAS with different model? https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Purchasing an extension can stretch . If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. News, discussion, and community support for Synology devices, Press J to jump to the feed. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Stay up to date! If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. 5.4 Applicable Law. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. btw, (off-topic) finally got around to trying out Duplicacy. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Arbitration Law and related enforcement rules. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. TechSway 3 yr. ago As long as you have your proof of purchase available. 3.4 Return. Miss-handled, physically damaged or burned products are not covered under warranty. 16,329 views. 3.6 Disclaimer of Warranties. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. DSM/SRM/Firmware Update: Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Press question mark to learn the rest of the keyboard shortcuts. This service will offer direct and advanced replacement services. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Anyone know if this still exists and what the URL is, thanks. We recommend you to back up the important data periodically. 4.1 Force Majeure. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Just check the logs of the Synology NAS. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. The system is processing. Product Name Find your Synology product Product Availability Generally Available SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC

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