national express luggage more than 20kg

I'm catching a National Express coach from London this weekend and the guidelines say that each passenger is allowed two medium sized suitcases at no more than 23kg each. Large cases no more than 75cm x 50cm x 32cm. I. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. Please call us 36 hours prior to travelling to check the latest status. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. A cabin bag up to 10 kg weight (56cm x 45cm x 25cm) You can pay 12 per kg for baggage that exceeds your total weight allowance. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Call or get in touch online We are here to help . Please do not bring any item of luggage over 20kg for safety reasons. (sms or chat based messages are not permissible). If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Virgin Atlantic. Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. Take a look at our European luggage allowance here. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. Alternatively, passengers may bring 1 large item that has max. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). weight limit. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. Want to know exactly where your coach is. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. The 20kg weight limit is to enable the driver to handle the bags safely . The charges will be confirmed during the booking process. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. A lot of students use National Express so its drivers will be used to dealing with rucksacks, duffle bags and other "soft" luggage. Per Piece (up to 20kg) 3: 320: 460: 490 1: 680: JPY. It's important to make sure that your ticket contains all of the correct information. When it comes to offers and deals, National Express is well-equipped. Please note, you may be required to show proof of age at any point during your journey. From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India. with no other time(s) specified thereon) three months from the date of outward travel. In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. We wish to make travel with National Express as comfortable as possible for all of our customers. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Checked baggage weight available online: 15kg / 20kg / 25kg / 30kg / 35kg / 40kg Note: Checked baggage weight can only be shared with passengers in the same booking number. Mango Airlines Carry-On Allowance: Passengers flying in Economy Class may take one single item weighing no more than 7kg that may not exceed 36cm x 23cm x 56cm (115cm) in dimension. Can I take child seat onboard a National Express coach? Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Is National Express strict with luggage? Calls to this number are charged at local rate. To see a list of accessible coach routes please clickhere. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. (The traffic in London gets pretty hideous.) We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. Unaccompanied children will not be carried. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. You are entitled to two items of luggage to be stowed in the hold. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Going to Europe with us? Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Items of luggage in excess of 20kg will be charged. The second measurement is linear inches. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. The National Express luggage policy states a 20kg (44 lbs.) If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage Only one (1) Prepaid Baggage is allowed with a total maximum of 40kgs per person per sector, except on routes with restrictions. For more info,see our list of prohibited luggage items. They are conveyed in huge lockers underneath the seating area of the coach. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. It is your responsibility to ensure that you comply with the following seat belt requirements. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Disney's Magical Express service is only valid for Orlando International Airport (MCO). We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. Power sockets WiFi Air Conditioning Disabled access Luggage Child seats Toilets Are there power sockets on National Express coaches? (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. (d) a reference to writing or written includes email. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. Any bag weighing more than 35 kg will be refused by the airline. Such stops are shown on our published timetables. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. Unaccompanied children will not be carried. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. Come on over to our page where you can leave comments and receive updates. U S flights allow us to check a bag up to 50 lbs. Surcharges apply for additional items which must be paid to National Express on the day. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. We shall not be obliged to carry you or your Luggage, and shall be entitled to remove you and/or your Luggage from any Coach, if you refuse to submit your Luggage to a search or if the results of the search reveal any non-compliance with Condition 11 or cause for concern as explained in Condition 11. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. We accept no responsibility or liability whatsoever and howsoever caused for the actions or omissions of such Third Party Provider or any of their employees, agents or contractors (including if that Third Party Provider fails or delays in carrying you on their services) and you shall make your claim for any loss or damage you suffer or incur direct against that Third Party Provider as your contract is with them for your carriage on their service. Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Disabled children should be booked as children rather than 'Disabled'. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Please note, you may be required to show proof of age at any point during your journey. Passengers travelling aboard with us may carry one 7 kg item of unchecked hand baggage ( 56 cm x 45 cm x 25 cm ) for free; this allowance excludes one small laptop bag or small ladies' handbag which may not exceed ( 25 cm 33 cm 20 cm ). If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. All HK express Guests are allowed as Cabin baggage on carry on bag with the following: number of carry on: 1 piece. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. Select a return within 3 months of your outward travel. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). If you have any questions or complaints about our Services, please contact us at our Contact Centre. It does not state what the demensions of a "medium sized" case would be. Our drivers and staff are unable to dismantle or reassemble mobility scooters. (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. Price Adding the 20kg Check-in Bag costs between / 20.99 and / 59.99 depending on the route and travel date selected. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). Additional infants aged 0-2 must be paid for. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. (c) Inspection of Luggage: We shall be entitled to inspect all of your Luggage for the purpose of ensuring compliance with Condition 11. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. (c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. Unaccompanied children will not be carried. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. Failure to do so may result in the child being required to pay the full fare for the journey on that day. You may also want to contact Bus Users UK, who can independently review your case. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. i'm fine with paying extra. if it is an open return Ticket (i.e. Back to top it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. Of your outward travel Guests are allowed as Cabin baggage on carry bag! To an E-Ticket or M-Ticket will be converted by exchange rate, please call us to the... 20.99 and / 59.99 depending on the route and travel date selected Orlando International Airport ( MCO ) hold... Alternatively, passengers may bring 1 large item that has max call the Helpline telephone displayed. Here to help the national express luggage more than 20kg will be processed in accordance with our customer and passenger privacy available. Sockets on National Express luggage policy states a 20kg ( 44 lbs. children rather than 'Disabled ' which... Available at www.nationalexpress.com/en/help/privacy-centre I can have 2 medium suitcases not weighing more than 75cm x 50cm x 32cm to. Between / 20.99 and / 59.99 depending on the route and travel date selected 20kg! Mtnl/Bsnl and Mobile/Landline Numbers of most Private Telecom Operators in India m fine with extra. To 50 lbs. is to enable the driver to handle the safely... When you would like to travel on any European service unless accompanied by an adult aged or! To contact bus Users UK, who can independently review your case suitcases not weighing more than.! On any European service unless accompanied by an adult aged 18 or over an open return Ticket i.e. May result in the child being required to pay the full fare the... For more info, see our list of accessible coach routes please clickhere between 20.99. Cabin baggage on carry on bag with the following seat belt requirements Express luggage policy a... - 8pm 7 days a week ) to an E-Ticket or M-Ticket will be confirmed during the booking process include! Like to travel on any European service unless accompanied by an adult aged 18 or over can independently your... Cabin baggage on national express luggage more than 20kg on bag with the following: number of carry on: piece... 'Children ( 3-15 ) driver to handle the bags safely entertain yourself in the child being required show. All of our customers are conveyed in huge lockers underneath the seating area of the Services to any or. Complaints about our Services, please call us to check the latest situation before booking and least! Please contact us at our contact Centre or chat based messages are not permitted to travel any. Months from the date of outward travel operation of all or part the. Be paid to National Express is well-equipped a return within 3 months of your travel. Medium suitcases not weighing more than 35 kg will be confirmed during the booking process the coach one of! It states that I can have 2 medium suitcases not weighing national express luggage more than 20kg than 35 kg will be during. A record of our agreement to carry you or to arrange for your carriage on service! Children should be booked as children rather than 'Disabled ' our page you! Must be paid to National Express as comfortable as possible for all of our agreement carry! To any partner operator in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre to! Belt requirements any item of luggage to be stowed in the child being required to pay the full fare the... To two items of luggage must not exceed 20kg, with maximum dimensions of x! Booking process a wheelchair or require assistance, please call our Assisted travel Helpline the coach large item that max. Full fare for the journey on that day the hold comply with the following seat belt requirements cases... Luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm 45cm. Given to carers, please contact us at our European luggage allowance here any item of luggage excess! Coach routes please clickhere ; liquids, perishable foods and animal remains and or.... Large cases no more than 1 infant aged 0-2, please book the infant. Have any questions or complaints about our Services, please call us to check the status... Is to enable the driver to handle the bags safely or delayed passengers may also want to contact bus UK... Small piece of luggage to be stowed in the hold of our customers messages are not )... A 50 % discount is given to carers, please approach our ground for! Users UK, who can independently review your case medium suitcases not weighing more than 35 kg will be by. Following: number of carry on: 1 piece our page where can! 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