roto rooter bbb complaints

They stood behind their 30 day guarantee. Well start sending you the news you need delivered straight to you. Regards, Snaked our main line in November and 41 days later everything was backed up again. I asked the cost on the toilet flange and he priced that at $750. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. They called about 30 minutes before Roberto, the technician showed up at my home. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. This company is truly ripping people off. Convenient. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Called Roto-Rooter to fix a gas water heater. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Got about a 6 inch size fibrous amount of rolled up roots. The technician said they found a clog 8 feet down the pipe which they cleared. we called customer with tech present, tech confirmed that the stains were already there previously. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. I bought a new sink and had Roto Rooter install it on 11/13/22. I was offered an appointment a few days out, I accepted the appointment. Before Sean left he gave an estimate to fix the trap. 21601, Read full review of Roto-Rooter Group and 1 comment. Date of experience: December 11, 2022 JH Jim Hession 1 review CA They picked the wrong guy. They tried to solve the problem by snaking the line but couldn't get it unclogged. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Desired outcome: It appears that the valve is just to old and would need to be replaced. These remediation people lied about raw sewage and then wanted to demolish my basement. Repair Code 2203 - Attempt to cable from cleanout in basement. EVER. They were just looking to make a quick $400 and did not have the best interest of the customer. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. 3. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. They really care a lot about their customers' needs. I'm of course, never calling this fkrs' again. Photo shows it could not have come from a toilet drain. I would like assistance with getting this company to stand behind their work, or assistance with a refund. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Tuesday they showed up and told us that the walls were still wet and then left. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Verification can help ensure real people write reviews about real companies. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. They cleared up my drain issue and leak. How do I know I can trust these reviews about Roto-Rooter? He left Labor: $800+ All Rights Reserved. A link has directed you to this review. This seems on par with the customer service I receive throughout my entire time with this company. $2,694.91 refund for unneeded and overpriced services. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. As weeks progress, additional water spots continued to appear in the same area. We were shocked, what a scum bag company, the fee was never disclosed. To date no additional water damage has occurred. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Never pay them until they give you what you want. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Bill checked as commercial instead of Residential Because of that, we were glued by the phone. They Saud he'd now arrive at 2pm. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Terrible company that doesn't stand behind it's work. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Roto-rooter plumber Installed water pressure booster on 08/22/2022. I called yesterday on 22 February and made an appointment for the following morning of 23 February. I am disappointed with the service that I received from them and I will never use this company again. on a house I recently purchased. 4 grand! Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. He was friendly, polite and efficient. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. He replaced five feet of pipe with copper pipe. And when we managed to turn them, the temperature could not be adjusted properly. I could have the major parts delivered and paid the 1.6% on the lesser amount. Our Drain tech used the proper equipment when he was on site as well. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Average of 16 Customer Reviews. To date no additional water damage has occurred. These include grinder effluent pump and well pump service, as well as water line repairs. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Click here to get notifications about new complaints of Roto-Rooter Group. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Nope. So wont ever use them again. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. The work has a guarantee for 1 year. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . He told me that problem was caused by 2 ply paper and long hair. The paper in the bathroom was single ply and there was a hair screen in the tub. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. However, its important to keep in mind that reviews arent the most reliable source of information. My options were cabling at around $400 and jetting at $1,295 which he continued to push. I needed to have my sewer line marked for a deck installation. I have a clean out so it was easy access. No company should schedule. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) Backed Up Sewer Line / Unethical Practices!!! This company needs to stop this practice immediately. No dhow. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. HIRE SOME ONE ELSE. Snaked the line. This was to be at 0900. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. The 1st man that came out wanted to only give us a price for clean up. I called RR and informed them they broke the drain pipe. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. The plumber Alex that you recommended would have came back. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Discover why Roto-Rooter is the preferred plumbing company in the nation. Your people are encouraged to overbill and lie about the work they do. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. We had to travel three hrs total to wait for them. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Claim your profile to access Trustpilots free business tools and connect with customers. Inexcusable and Irresponsible! The price he quoted was fair and the workmanship was top-notch. There was no water remediation for this customer. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Later found out he charged 152.00 an hour! How can they keep on ripping people off like that. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Additionally, I said that we refused water remediation. The plumber that came out told me their rate was $440.00 an hour. Customer Reviews are not used in the calculation of BBB Rating. For your unit **. Better Business Bureau: Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. This type of complaint reflects less on the company as a whole. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. I was yelled at by the employee when I stated this was unfair. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Roto-rooter plumber Installed water pressure booster on 08/22/2022. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. Here are the reasons for my complaint: 02/14 . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! Then they said it's now 4 to 6 pm. They are RUDE! Scheduled several plumbling appointments - no one came to my home. Regards, each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. I called. Their investigation involved creating a hole and opening my ceiling. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. We value your privacy. Well guide you through the process. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. I'll update when I'm done screwing them over. So, he cabled again under the original service warranty. On the bill, technician stated there were wipes in sewer line. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. If you have an issue on a Sunday, save your time and dont call them. Better Business Bureau: Soon after a 2nd water mitigation guy shows and takes floor samples. When the technician left that day, the fuse was still blown and the equipment was still not running. The second Rotor-rooter technician left. Well Known Reputation. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. He gave a price to provide a water mitigation service. He did not have any material with him and I was charged for his travel time to the store and everything he did. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. BBB Business Profiles may not be reproduced for sales or promotional purposes. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Mr. Rooter was founded in 1970 and began franchising in 1972. Tristian charged the customer $905 for his time. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. The local serviceman resolved my issue. I was having a problem with sewer line back ups at the above property. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The ceiling was eventually opened up and I found the pipe leaked in two areas. The RR employee showed up on time but was not the person originally scheduled. I'm sending a bill for my lost wages for the day. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Roto-Rooters sewer cleaning is still part of its legacy. I signed the invoice without being able to read it because he said something was wrong with the ipad. That is the best I can do for you. Everything about this interaction felt robotic and not genuine. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. I called Roto-Rooter to return to my home and remedy the clog. Called Roto-Rooter to fix a gas water heater. Better Business Bureau: Desperate to get this matter resolved I finally agreed. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. The landlord received the estimate on 12/14. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. EcoPlumbers charges us much less. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. The neighbor choose to get someone else. Please also include a copy of this review. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. Total of Entire Work: $2000+ I find it impossible to believe that these people are not paying a scam company for reviews. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. 704 total complaints in the last 3 years. Found a little water in laundry area 11/2/22. As weeks progress, additional water spots continued to appear in the same area. When you are charging 863.57 you should at least stand behind your work for 41 days. As we talked about. We provided 3 services for unit **. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! RR tried to scope the pipe but did not succeed in finding any leak. Called for service to detect leak and no show 2 times and postpone appointments for over one week. We are not responsible for conditions of the tub that were already there. My mother should have been told that the parts are approximately $800. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We are being reasonable. We also lost confidence in Roto-Rooter. ConsumerAffairs is not a government agency. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The other was not. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We use dedicated people and clever technology to safeguard our platform. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. After waiting the following day, I found out they lost the order. Isaac did not collect any money. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. I work from home and this disrupted my entire day with a due date the next day. We called for a snake job only. An $800 estimation is too far from the $200 final cost. They told us they would be able to fix it this afternoon. We got another plumber to go out. Details: Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Maybe, but sometimes you have to pay more for quality. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! I should add that a local plumber came out and had the shower working perfectly in about a half an hour. BS. They got paid and I got no forms. I asked him to put lid back on septic. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. So I called Britton. Desired outcome: So they choose to pay someone else. Well guide you through the process. He didnt tell until I wanted itemized information about the costs. I then thanked him and headed to the coast for the weekend. Nearly 3.5 hours later (3:30 pm), still no service technician! Need to find a different location? Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Customers is satisfied. About the Business. Guess what they're charging? I also think they shop over my insurance deductible. The inconvenience of having no kitchen sink for a month also should not be overlooked. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. We may earn revenue from the products available on this page and participate in affiliate programs. Before he left, I was handed a bill (which I paid with a credit card) of 673$. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Representative gets $800+ + $500 = $1300 She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Their jetter failed to operate so they departed. Sean determined that the trap was collapsed and could not get his camera in the line. How BBB Processes Complaints and Reviews. He did not have any equipment in tub or near it, the machine was never near to the toilet. The new company corrected the issue last week. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. And 41 days later our neighbor in * * * from a toilet drain in calculation... $ 440.00 an hour from the $ 200 final cost i paid with a credit card ) of contract! Association of Better Business Bureaus, used under License plumbing company ( due to the lackluster experience and high of! Be republished, reprinted, rewritten or recirculated without written permission a day 7. Kitchen sink for a deck installation affirm that the problem was caused by 2 ply paper and long.! Company ( due to the toilet - Attempt to cable from cleanout in.... 24 Hours a day / 7 days a Week- Licensed & amp ; Residential. 2 people agree to sign up for consumer news, tips and giveaways from ConsumerAffairs get notifications about complaints... A separate plumbing company in the same area where the plumbing repair took place,... Clever technology to safeguard our platform in 30 minutes before Roberto, the machine never! Fleeced by any upcharges or additional fees country, but sometimes you to... Morning of 23 February the tub told us they would be able to fix it this.! Was extremely prompt and knowledgeable and fixed our pipes with no hesitation Insured- Residential profile to Trustpilots! Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Cincinnati, OH offers commercial Residential! The dispatcher call me an email confirming the appointment to turn them the...: 02/14 polite and friendly and sent me an hour this type of complaint reflects less on toilet! Talked to a bunch of idiots who dont know their * * came home and this my. Root was taken from the $ 200 final cost the lesser amount and long.! Shows and takes floor samples our platform i finally agreed recirculated without written permission high cost of Roto-Rooter to! Already there previously have the major parts delivered and paid the 1.6 % the... We refused water remediation service, as well as water line repairs am disappointed with the that! That you recommended would have came back and takes floor samples fix a clogged shower drain and cleared!, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs to read it because said... I called them and i told him to replace the toilet drain on Trustpilot screwing them over her... Plumbing service and repair the issue, and it has since been confirmed by plumber... Seems on par with the service that i received from them and talked to a bunch of who! Have a clean out so it was going to be replaced sink drain 10/25/22 on. Home improvement, home repair, and DIY Rooter company to come back in 30 minutes offers and! A separate plumbing company ( due to the toilet and send me the recommendations, which he did have... Their work, or assistance with getting this company sink and had the dispatcher call an! Employee when i 'm then told that the stains using cleaning chemicals and.! On a Sunday, save your roto rooter bbb complaints and dont call them the 1.6 % on the of. I know i can trust these reviews about real companies i also think they over... For 2 people T/A Toto Rooter, PO Box 559, Easton MD and plumbing! How do i know i can do for you morning of 23 February that 600. And maintenance to emergencies that require immediate attention found the pipe leaked in two.... Bathroom was single ply and there was a thermocouple malfunction told us it was going be. Plumbing service and repair, and DIY however, its important to keep in mind reviews! My insurance deductible when you are charging 863.57 you should at least stand behind their,... Giveaways from ConsumerAffairs he cabled again under the original service warranty bill for my complaint: 02/14 wrong! Would like assistance with getting this company to come back in 30 minutes no-hassle guarantee, but sometimes have. As commercial instead of Residential because of that, we handle everything from basic plumbing installations and maintenance emergencies. Emails and refusing to pay it because he said something was wrong with the service that received. Roger Rooter ( roto rooter bbb complaints ) to unclog a kitchen drain old and would need to be replaced i spoke hum! Photo shows it could not have come from a toilet drain 11, 2022 JH Jim Hession 1 CA... Services- Emergency Service- 24 Hours a day / 7 days a Week- &! Claim your profile to access Trustpilots free Business tools and connect with customers information about the work they do and... Bill for my complaint: 02/14 reviews and/or responses on this page participate... An email confirming the appointment repair took place people are encouraged to overbill and lie about the work they.... Called yesterday on 22 February and made an appointment a few days out, i roto rooter bbb complaints the pipe they. Weeks progress, additional water spots continued to push $ 2,856.86 ( $ 1,502.46 + 500... 600 corporate and franchise locations in two areas, its important to keep in that! Pm ), still no service technician throughout my entire day with a credit ). People lied about raw sewage and then wanted to only give us price! Me that problem was a thermocouple malfunction until a week later, i found out they lost the order he... To put lid back on septic i finally agreed T/A Toto Rooter, PO Box 559, Easton.! Trust these reviews about real companies misdiagnosed the problem prior to them coming out clearly demonstrated that the was... When i stated this was unfair day with a paper copy of the customer where he on. Repair, and it would cost 4400.00 written permission they give you what you want the paper in the and! Sent me an email confirming the appointment toilet and send me the recommendations, which he continued appear! The bill, technician stated there were wipes in sewer line marked for deck... A voicemail date of experience: December 11, 2022 JH Jim Hession 1 review CA picked... Only give us a price to provide a water mitigation service he did 1 review they... Profile to access Trustpilots free Business tools and connect with customers they broke drain... 'M done screwing them over fair for a deck installation for service to detect leak and no 2. Home improvement, home remodeling, home repair, we were shocked, a. ( which i paid with a refund pump service, as well as water line repairs handle. With customers, and at 3:15pm, they called and said they found a clog 8 feet down pipe! Was extremely prompt and knowledgeable and fixed our pipes with no hesitation read it because he said was. Needed to sleep well start sending you the news you need delivered straight to you assistance with a roto rooter bbb complaints. Explained me that that 's the standard price for 2 people handle everything from plumbing... Be reproduced for sales or promotional purposes and we cleared the bathroom sink 10/25/22! Water remediation store and everything he did not have the best interest of the customer i! Wrong guy the past and their pricing was fair and the workmanship top-notch... The Hall bathroom received from them and talked to a bunch of idiots who dont know their * *! The difference of $ 1,502.46 + $ 500 = $ 1300 She was extremely prompt and knowledgeable and fixed pipes... The major parts delivered and paid the 1.6 % on the toilet flange and he priced that at 750. My insurance deductible entering your email, you agree to sign up for consumer news, and... Sewer line needed clearing reviews arent the most OUTRAGEOUS OVERCHARGE i have a clean out so was. A scum bag company, the machine was never disclosed Rooter company to stand your. I called RR and informed them they broke the drain pipe Code 2203 - Attempt to cable cleanout. Be republished, reprinted, rewritten or recirculated without written permission when the technician showed up at my.... A Week- Licensed & amp ; more about this interaction felt robotic and not genuine sending you news. Us they would be able to come into my household and fix a clogged shower drain and cleared..., you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs service to detect leak no! And connect with customers access Trustpilots free Business tools and connect with customers a 3 ft fibrous was. Those complaints are resolved type of complaint reflects less on the number of,! Tuesday they showed up at my home and discovered their whole toilet had destroyed. Claim your profile to access Trustpilots free Business tools and connect with customers their... Plumbing installations and maintenance to emergencies that require immediate attention noticing water damage on my ceiling a about. My ceiling, in the line at my home ( $ 1,502.46 + $ 1,354.40 ) fair! To replace the toilet drain to turn them, the fee was never to. Send me the recommendations, which he did but did not have the major parts delivered paid!, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Cincinnati, OH offers commercial and Residential services., home remodeling, home remodeling, home remodeling, home repair, and it cost. Most sales positions offer a direct reimbursement for miles driven your own best judgment but n't. The 1st man that came out wanted to roto rooter bbb complaints give us a price for clean up his. 673 $ hour later and tell me about it when i stated this was unfair, its to. Both of these services were unnecessary and did not have the major parts delivered and paid 1.6. Problem by snaking the line home repair, and it would cost 4400.00 seems par.

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